At BuzzHouse, we value and respect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services, website, and facilities. We are committed to maintaining transparency and ensuring your data is handled securely and responsibly.

 

1. Information We Collect

We may collect the following types of personal information:

• Personal Identifiers: Name, contact details (email, phone number, address), date of birth, and identification documents (where required for membership verification).

• Payment Information: Billing details, credit/debit card information, and transaction history for membership, services, and purchases.

• Health & Wellness Data: Information voluntarily provided regarding medical history, fitness levels, dietary preferences, and wellness goals.

• Device & Usage Information: IP address, browser type, device identifiers, and browsing behaviour on our website.

• Communication Data: Preferences for receiving updates, promotions, and service-related notifications.

 

2. How We Use Your Information

We use your personal data to:

• Provide and manage memberships, bookings, and services.

• Process payments and transactions securely.

• Personalize your wellness experience and recommendations.

• Improve our website, services, and user experience.

• Send service-related communications, including updates and promotional offers (with your consent).

• Ensure compliance with legal and regulatory obligations.

 

3. How We Protect Your Information

• We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your data from unauthorized access, loss, or misuse.

• Payment transactions are processed through secure, PCI-compliant third-party providers.

• We limit access to personal data to authorized personnel only.

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4. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, IT services, analytics, and marketing (under strict confidentiality agreements).

• Legal Authorities: If required by law, legal processes, or to protect the rights and safety of BuzzHouse and its members.

• Business Transfers: In the event of a merger, acquisition, or business restructuring, your data may be transferred to the new entity, subject to the same privacy commitments.

 

5. Your Rights & Choices

• Access & Correction: You may request access to your personal data and ask for corrections if inaccurate.

• Opt-Out: You can opt out of marketing communications at any time by adjusting your preferences in your account settings or contacting us.

• Data Deletion: You may request deletion of your personal data, subject to legal or contractual obligations requiring retention.

 

6. Cookies & Tracking Technologies

• Our website uses cookies and tracking technologies to enhance user experience and analyse website traffic.

• You can manage cookie preferences through your browser settings.

 

7. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in legal requirements or our practices. Any significant updates will be communicated via our website or email notification.

 

8. Contact Us

For any privacy-related inquiries or to exercise your rights, please contact us at:

 

BuzzHouse
Info@buzzhouse.club 
 

 

Your privacy and trust are important to us. Thank you for being part of the BuzzHouse experience.